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New Procedures for Refunds Enacted

In light of current developments related to the COVID-19 outbreak, the follow adjustments are being made with respect handing refunds.

It states in the Jayhawk Area Council Refund Policy that if an event is cancelled by the Jayhawk Area Council, 100% of registration fees will be refunded.  Due to the COVID-19 outbreak, we are experiencing a higher number of cancelations that our normal procedures address. Therefore, we will follow these procedures to process the refund.

  1. Cancelled Events - If an event is announced as “Cancelled,” an email will be sent to all participants notifying them of the cancellation. 
    1. For unit or contingent registrations, the unit will be given the option of receiving a check or having the funds placed into its unit deposit account. The amount will be equal to the fees paid by the unit. It is the responsibility of the unit to grant the refunds to individuals within their unit.
    2. For individual registrations, the individual will receive a refund check for fees paid by the individual.
  2. Rescheduled Events - If an event is set to be rescheduled, no refunds will be processed until a rescheduled date is announced. All currently registered participants will be notified of the date change.  Then, if the individual or unit is unable to attend, refunds will be issued following the same process as for “Cancelled Events.”
Due to the potential for a large volume of event cancellations and due to limited staff, please allow up to six weeks to receive the refund.  We will work through them as fast as we are able, but we have a number of potentially affected events. We thank you in advance for your patience and understanding as we work through these challenging times.
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